I am committed to protecting and respecting your privacy.
This Policy explains when and why I collect personal information via this website, how I use it, the conditions under which I may disclose it to others and what choices you have.
I may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using this service, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and my privacy practices should be sent to me via the methods on my contact page.
Date: 25 November 2019
Next Review Date: 25 November 2020
1. Who am I?
I trade as Iolante, I offer English-German translation services to SMEs and private clients, based in the UK and beyond.
My address is Iolante, 1 Mead Terrace, Bath Road, Blagdon, North Somerset BS40 7UD, UK. I live near Bristol. Full contact details can be found here.
2. How do I collect information from you?
I obtain information about you when you contact me to inquire about my services as a translation client. I also collect information about you if you leave a comment on the website.
3. What information do I collect & how is it used?
The information I collect allows me to fulfill my obligations to my clients and to respond to business enquiries. I also collect your information if you leave a comment on the website. The table in section 3.3 below outlines exactly what information I collect and for what purpose.
3.0 Sensitive Data
I do not gather sensitive personal data such as health, genetic, biometric data; political opinions, religious or philosophical beliefs, trade union membership, sexual orientation and criminal convictions.
3.1 Children’s information
My services are not directed at children under 13. If you learn that a child under 13 has provided me with personal information without consent, please contact me.
3.2 Third Parties
I will not sell or rent your information to third parties.
I will not share your information with third parties for marketing purposes.
Iolante may pass your information to third party service providers who I have engaged for the purpose of completing tasks and providing services to you on my behalf. I disclose only the personal information that is necessary to deliver the service.
I also use a number of 3rd party services to help us fulfill my contractual obligations. These 3rd party services are listed in full below; I have verified that these 3rd party services are GDPR compliant (or are working towards GDPR compliance) and are certified under the EU-US Privacy Shield Framework (or are working towards certification) where these organisations are based outside of the EU.
The following table outlines the personal data I collect via my website and for what purpose. The table also outlines the 3rd parties the data is processed by or shared with, and how long the data is stored for:
|Name||What||Legal Ground||Purpose||3rd Parties||Data Retention|
|Website forms||Contact information||Contract||To allow initial and ongoing contact with prospective clients||Until request for deletion. Data may not be deleted if I am required to keep it to meet my legal obligations.|
|Comments on website||Commenter’s name and email address||Legitimate interests||To promote my business to website users.||Held within this website database provided by my hosting company||Until request for deletion.|
|Analytics||Website visitor behaviour||Legitimate interests||To analyse popular content, website performance, etc – so I can further improve your experience and the site’s performance.||Google Analytics|
I have signed EU model contract clauses
|26 Months NB: not personal data|
|Server Logs||IP address||Legal obligation||To help prevent DoS (Denial of Service) attacks; for website security and diagnostics.||Hosting company||Server logs are stored indefinitely and only accessible by my hosting company.|
4 Controlling your information
You have certain rights concerning the information I hold about you, as defined under the General Data Protection Regulation. If you wish to exercise these rights, please contact me, including your email address in the first instance (this is the unique identifier I use to identify and collate personal information).
Requesting a copy of your information
You may request a copy of any data I hold about you. Upon request, I will provide the personal data I hold on record about you.
Updating or correcting your information
The accuracy of your information is important to us. If you change email address, or any of the other information I hold is inaccurate or out of date, please contact us so I may correct my records.
Deleting your information
You have the right to request erasure of your personal information. Unless there is a compelling reason for the data not to be erased (for example, if I need to use that data to fulfill my contractual or legal obligations), your personal data will be deleted on request.
Automated decision making
I do not use any personal information for automated decision making or profiling; your data is not subject to automated decision making or profiling.
5 Use of ‘cookies’
Cookies & Related Technologies
I use the following categories of cookies on this website:
5.1.1 Performance Cookies
These cookies collect information on how people use this website. For example, I use Google Analytics cookies to help us understand how customers arrive at this site, browse, or use this site, and highlight areas where I can improve areas such as navigation, user experience and marketing campaigns.
5.1.2 Functionality Cookies
These cookies remember choices you make such as which language you use. These cookies enhance your user experience.
5.1.3 Social Media Cookies
Social Media cookies allow you to share what you’ve seen on this website on social media platforms such as Facebook and Twitter. These cookies are not within my control. Please refer to the respective privacy policies for how their cookies work.
5.2 Deleting Cookies
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.
You can find further information at:
Please note that by deleting this website’s cookies or disabling future cookies you may not be able to access certain areas or features of this site.
To find out more about cookies please visit: https://www.allaboutcookies.org/ and see http://www.youronlinechoices.eu which contains further information about behavioural advertising and online privacy.
Iolante takes security seriously. To protect your information from loss, misuse or unauthorised access or disclosure, I have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information I collect. These steps include the following:
- Data minimisation
- Password best practice
- Security best practice concerning devices (PCs, laptops, mobile devices), online accounts, website hosting, physical access, and storage
- Staff training and accountability on data protection
A copy of my Internal Data Security Policy is available on request.
7 Data Breaches
My Data Security Policy includes a clear process for handling a personal data breach, should one occur. Where appropriate, Iolante will promptly notify you of any unauthorized access to your personal information.
If you wish to raise a complaint about how I have handled your personal information, you can contact us directly and I will investigate the matter.
If you are not satisfied with my response or believe I am processing your personal information not in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).
9 Links to other websites and to Iolante
I cannot be held liable for the content or practices of linked websites. Users access external websites at their own risk. Please contact me for permission before linking to this site.
10 Social Media Platforms
Social sharing buttons help share web content directly from web pages to social media platforms. This website may use such sharing buttons. Before using such social sharing buttons, Iolante advises Users that they do so at their own discretion. Please note that the social media platform may track and save requests by Users for sharing web pages through Users’ social media platform account.
11 EEA Representative for GDPR compliance
To continue to comply with data protection rules in all my work after Britain has left the EU, I have appointed Jana Kohl, TransLaw Legal Translations and Interpreting, Rheinstr. 4, 79104 Freiburg, Germany, as my EEA Representative, to act on my behalf regarding EU GDPR compliance, and to deal with any supervisory authorities of data subjects in this respect.